From technical challenges to trustful cooperation: East Chemical's journey with a major Turkish trader
East Chemical has established a long-term partnership with a major Turkish chemical trading company, marking a new phase in their collaboration in the chemical materials sector.
🌍 Initial Contact: Started with the Polyethylene Glycol (PEG) Project
Due to market fluctuations and cost factors, the client was price-sensitive and sought to find a more cost-effective alternative while maintaining stable performance.
Through communication between the technical teams of both companies, East Chemical quickly responded to the client's needs and provided samples of various specifications for preliminary laboratory testing.
After the initial round of testing, the client reported that some indicators did not fully meet expectations. To address this, East Chemical's technical department quickly adjusted the formulation and provided optimized samples for mid-term performance testing.
Despite discrepancies between the initial two rounds of testing, East Chemical maintained a proactive communication attitude, continuously following up on customer feedback and providing targeted technical improvement solutions based on its in-depth understanding of downstream applications.
🤝 Building Trust: From Trial to Long-Term Partnership
Ultimately, the two parties decided to deepen their collaboration in other chemical product areas and established a long-term supply agreement.
This collaboration not only demonstrates East Chemical's expertise in matching product R&D with application needs, but also embodies the company's core values of "customer first, professional and efficient, and a stable and win-win approach."
"We deeply value every piece of customer feedback. Unsatisfactory test results aren't a big deal; the key is to find the most appropriate solution through technical exchange and continuous optimization."
