South African rubber additives customer places PEG orders directly without testing In the global chemical trade, customers usually need to go through a strict sample testing process to ensure that the product meets their needs before placing an ord

The customer's needs involved high-quality polyethylene glycol (PEG) products, which were large in volume and price-sensitive. After the initial contact, we realized that we could not maintain long-term customer relationships with price advantages alone, and we had to enhance customer trust through comprehensive services and professional support.

One of our Vietnamese textile industry customers chose to purchase our polyethylene glycol (PEG) products for the first time

​In the long-term cooperation with customers, East Chemical has always been committed to providing high-quality products and thoughtful services.

Faced with complex international regulations and changing trade policies, East Chem provides customers with comprehensive consulting and solutions. By deeply understanding the needs and business characteristics of customers, we assisted them in completing all necessary import and export procedures and ensured the smooth customs clearance of goods through Turkey. In this process, we paid attention to details and worked closely with customers to overcome the obstacles caused by language and cultural differences.